AI chatbots
AI chatbots
that answer from your own information
An AI chatbot for your website or inbox that answers customer questions from your own services, prices and policies, captures the details you need, and hands anything it can't answer to you.
What happens to enquiries after hours?
Enquiries arrive in the evening and at weekends, when nobody is there to answer. By the time someone replies, the customer may have gone elsewhere. Our free enquiry recovery calculator estimates what slow replies cost your business.
An AI chatbot answers straight away, from information you have approved, and passes the conversation to you with the details already collected.
What we build
Website chat assistant
Answers questions about your services, prices, areas covered and opening hours, from a knowledge base you approve.
Inbox and enquiry assistant
Reads incoming emails and form enquiries, drafts a reply for you to approve, and flags the urgent ones.
Lead capture and booking
Collects names, contact details and what the customer needs, then books a call or creates the lead in your CRM.
Handover to a person
When it isn't sure, it says so, takes details and alerts you. Every conversation is logged so you can check what it said.
What it won't do
When it doesn't know, it says so and takes details for you to follow up.
It won't make up prices or promises. It only answers from the information you give it, and we test it against real questions from your inbox before it goes live. Customer data handling follows the ICO, Guidance on AI and data protection.
What a typical chatbot build looks like
For example, a trades business might want its website chatbot to answer questions about services, areas covered and typical price ranges, collect photos and contact details for a quote, and send the enquiry straight to the owner's phone. We would build it from the business's own price list and FAQs, test it against real past enquiries, and add a clear handover for anything that needs a person. We'll add chatbot builds to the build log as we document them.
How a project runs
Every stage has a price you see before it starts. See the full process.
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01
Free discovery call
30 minutes on the phone about where the time goes.
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02
Quick Start or Audit
£197 for one area, or from £995 for the whole business. Small, clear jobs can skip this.
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03
Fixed quote
A written proposal: what we build, what "working" means, the price and the running costs.
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04
Build and test
Tested on your real work, with two rounds of changes within scope.
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05
Handover and support
Training for your team, 30 days of fixes, then an optional care plan from £149/month.
What an AI chatbot costs
An AI chatbot or enquiry assistant starts from £1,500. The price depends on where it runs (your website, your inbox, or both), how much information it needs, and what it connects to, such as your calendar or CRM. Your proposal lists the monthly running costs (the chatbot platform and AI usage) before you approve anything.
Every build gets a fixed quote in writing before work starts. You pay 50% to start and 50% on handover, and software and AI usage costs go straight to the provider, in your name. Half the audit fee comes off your build if the build starts within 30 days of your report.
See every price on the pricing page. We're based in Southampton and meet businesses across Hampshire in person; the rest of the UK works with us remotely.
Common questions
Questions
Will the chatbot give wrong answers?
It only answers from the information you approve, and we test it against real questions before launch. When it isn't sure, it hands over to you instead of guessing.
Where does customer data go?
We map this before we build and follow the ICO's guidance on AI and data protection. You will know which providers process the data and why.
Can it book appointments?
Yes. It can connect to your calendar or booking system, offer available times and confirm the booking by email.
Do I have to write all the answers?
No. We build the knowledge base from what you already have, such as your website, price lists, FAQs and past emails, and you approve it before launch.
Can I see what it says to customers?
Yes. Conversations are logged, and you can review them and update the information it uses at any time.
Let's talk
Still not sure if AI is the right move?
Good — that's exactly what the discovery call is for.
It's free. It takes 30 minutes. And you'll leave knowing whether it makes sense for you.
No hard sell. No jargon.
- ✓ Free 30-minute call
- ✓ Specific to your business
- ✓ No obligation whatsoever
- ✓ Plain English, no jargon